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Frequently Asked Questions

Delivery
Can i pick up my order?
Out of stock items
Returns
Warranty
Privacy
Payment Options
How secure is the Wombats ordering facility?
Environment

Delivery

Wombats provides fast delivery Australia wide using Australia Post and Fastway Couriers. Delivery time is usually two to three working days to most parts of Australia. The Northern Territory may take a little longer. Your orders will be sent if placed before 12pm that same day. Please note: that any delivery dates, times or periods mentioned here, or otherwise quoted or communicated to you in any form or manner, are merely estimates and are not guaranteed, and may be subject to delays for a variety of reasons, some of which may or may not be within our control.

Orders placed on weekends or public holidays, or after about 12pm on any working day, are processed the following working day. So if an order is placed on Sunday, we process it on Monday with an expected delivery Wednesday or Thursday to most parts of Australia.

Delivery is FREE for orders over $100.00, otherwise a simple flat rate of $9.95 per order applies. This charge (if applicable) will be shown at the Check-out stage of your order.

You can also opt for free pickup in the Wagga store at the checkout. If you would like to collect your order in our Griffith Store please send us an email after placing your order and i can organise to have this sent across.

When couriers deliver to a street address they will require a signature to verify the delivery. We understand that at times this can be difficult but it is necessary to protect the goods you have ordered, and to verify that you have received your products.

The best address to use is where someone is available between 8:30 am and 5:30 pm weekdays.

Home delivery? We recommend you use a business address wherever possible. How about using your place of work.

Usually if delivery cannot be made, couriers will leave a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If delivery cannot be made you will be responsible for any delivery fees incurred even though you may not receive the item, so make sure someone is available to sign.

Can I pick up my order?

Yes, you can pickup any item in person from our store in Wagga Wagga, NSW. If you would like to collect it from our Griffith store please email us after placing your order and we can arrange to send over with our courier. Please note sending across to Griffith may be delivered the following day.

Out of Stock

If a product is showing "out of stock" please contact us and we will advise on a shipping time-frames, as an out of stock item may still be available at our Griffith Store.

Returns

There are 2 different types of returns, faulty goods and incorrectly ordered goods.

If you order incorrect goods we are happy to take them back with just a few conditions:

  • Please contact us first to obtain a Return Authorisation Number. Returned goods cannot be accepted without a Wombats Return Authorisation Number.
  • Incorrectly ordered goods must be returned in original packaging which is still intact. We cannot accept any incorrectly ordered goods which have been opened or if the packaging is damaged or defaced in any way. Before opening the package please check that goods are suitable for the purpose they were purchased for. If you are not at all sure please contact us.
  • When returning incorrectly ordered goods please pack them in another box so that the original packaging will not be damaged by stickers, courier handling etc.
  • It is your responsibility to pay the freight charges to Wombats. It is your responsibility to ensure that proof of delivery is returned to us. Goods that are shipped receiver to pay will be rejected by Wombats.
  • Return Authorisations are only valid for 14 days from the date you ordered the goods.
  • All incorrectly ordered goods returned to Wombats will incur a 20% restocking fee, or a minimum charge of $25.00. That is, the value of your credit will be a maximum of 80% of the original sale value before delivery charges.

Faulty goods can be returned with these conditions:

  • Please contact us first to obtain a Return Authorisation Number. Returned goods cannot be accepted without a Wombats Return Authorisation Number.
  • We do not give credits for returns where the goods are over 3 months old from the invoice date. This is due to manufacturer restraints.
  • If the product has been tampered with in any way, the credit will be rejected.
  • All returns must be sealed and secured to ensure they do not get damaged or lost in transit.
  • It is your responsibility to pay the freight charges to the Wombats. It is your responsibility to ensure that proof of delivery for goods returned to us. Goods that are shipped receiver to pay will be rejected by Wombats.
  • Return Authorisations are only valid for 14 days.

To return goods, follow the rules below:

  • Please refer to our Returns Policy (above) before filling out Return Authorisation (RA) request form.
  • A copy of the RA form issued is to be attached to returned goods or goods will be returned back to you as soon as we receive them. No exceptions.
  • All incorrectly ordered goods returns must be unopened and in saleable condition otherwise credit may be rejected.
  • If the product has been tampered with in any way it will be rejected.
  • Seal and secure all goods to ensure unbroken arrival or loss in transit.
  • A 20% restocking fee will apply to goods being returned where original fault of supply does not lay with Wombats or the manufacturer.
  • There may be additional freight charged on return goods.

Warranty

Every item available at Wombats is a genuine product with full manufacturer’s warranty. If you have a problem with a faulty product, please contact us at the earliest opportunity to arrange replacement, repair or refund (as per manufacturers' warranty).

Privacy

 All web forms are encrypted for your protection and we do not sell or trade your details with anyone.

Payment Options

Secure credit card for instant ordering. We accept Visa and MasterCard Credit Cards. During working hours, your order will be instantly received by us and the dispatch process will be underway.

We also offer secure checkout via PayPal with buyer protection.

How secure is the Wombats ordering facility?

We use Paymate’s sophisticated, secure payment gateway for electronic commerce. Paymate is integtrated into our site, to allow you instant acknowledgement and receipt of credit card payments.

Your credit card details? At no stage do we see or record your credit card details. At the payment stage of our web site you are interacting directly and exclusively with the Bank’s system. Only the Bank sees your credit card details.

Environment

The two simplest ways for you to take action, and help the environment are:-

  1.  Recycle the paper packaging wherever possible
  2.  Recycle your toy by passing it on once your child has outgrown it.

Additionally, local councils everywhere are helping you recycle paper products with recycle bins.